Services

Simply put, Live Path is an independent customer experience consultancy based in the Midwest. We're a small group of down-to-earth, practical, plain-English speaking consultants who love our work -- and our clients. We have more than 20 years of experience in a variety of disciplines across and array of industries. We work with many different shapes and sizes of companies, from Fortune 100 to new business start-ups.

We help companies architect experience. We step into the customer’s shoes to help craft new experiences and analyze and improve existing experiences. Whether you need assistance within a single channel, such as creating (or redesigning) a website - or with a broader experience, such as developing a multi-channel marketing program or campaign – we bring the right resources to the table to define, refine and improve customer experience.

We understand the plight of our clients. In addition to increased pressure to perform and measure results, companies today face an array of customer, marketing and operational challenges. Day-to-day efforts are further complicated by the emergence of new channels and technologies, which present tremendous opportunity but also require significant attention and investment. We help our clients surmount these challenges by delivering "right sized" action plans that help drive better experiences.

We help our clients work smarter, not harder. We work strategically and and tactically with our clients. We quickly grasp business objectives and work to identify experience pitfalls that may result in damaged relationships. We offer honest feedback and take a practical look at possibilities and opportunities. We then create actionable plans that outline proactive customer experiences – delivering the experience fundamentals in an effective, engaging, memorable and positive way. Finally, we work with our clients (and third party agencies) to rally all "agents of experience" around centralized plans to support better collaboration, development and delivery.

If you'd like to chat with Live Path about your specific needs, please feel free to drop us a note.